Medical Disclaimer

1. No Doctor-Patient Relationship Without Formal Consultation

The content provided on Health Expert Online (healthexpertonline.com and mobile application) — including text, graphics, images, AI-generated suggestions, and blog articles — is for informational and educational purposes only. Such information does not create a doctor-patient relationship unless you complete a paid consultation and receive a formal opinion from a licensed medical professional through our secure telehealth platform.

Using the AI Health Assistant, symptom checker, or reading medical content does not substitute professional medical advice. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition.

2. Ayurveda & Allopathy — Complementary Approach

Health Expert Online integrates two distinct healing systems: Ayurveda (traditional medicine) and Allopathy (modern evidence-based medicine). While we promote an integrative model, please note:

• Ayurvedic consultations and herbal recommendations are based on classical Ayurvedic principles and are not FDA-approved in the conventional drug sense; they are regulated under AYUSH Ministry, Government of India.
• Allopathic doctors on our platform are registered with the National Medical Commission (NMC) / respective state medical councils, and their prescriptions follow standard medical guidelines.
• Any decision to combine treatments from both systems should be discussed thoroughly with your consulting doctor to avoid herb-drug interactions or contraindications.

3. Telemedicine & Online Consultation Limitations

While we ensure certified doctors and high-quality video/audio consultations, telemedicine has inherent limitations compared to in-person physical examination. You acknowledge that:

• The doctor may not be able to perform a complete physical examination, which could affect diagnostic accuracy.
• In certain cases, the physician may recommend an in-person visit, lab tests, or refer you to a specialist for further evaluation.
• Prescriptions issued during teleconsultation are valid as per the Telemedicine Practice Guidelines 2020 issued by the Ministry of Health & Family Welfare, Government of India.
• You are responsible for providing accurate, honest and complete medical history, current symptoms, allergies, and medications to the consulting doctor.

4. AI Health Assistant — Not a Diagnostic Tool

Our AI Health Assistant uses machine learning algorithms to suggest possible conditions, answer general health queries, and assist navigation. However, this AI tool:

• Is NOT a medical device nor a substitute for clinical judgment.
• May produce inaccurate or incomplete information (hallucinations). Always verify with a licensed doctor.
• Does not store personal medical data unless you explicitly provide consent.
• Should never be used to make a medical decision or discontinue prescribed treatment.

By using the AI Assistant, you agree that the company is not liable for any reliance on AI-generated insights.

5. Pharmacy & Medicine Information

Our online pharmacy provides genuine, scheduled and over-the-counter (OTC) medicines sourced from licensed distributors. Nonetheless:

• Prescription drugs will only be dispensed against a valid prescription issued by a registered medical practitioner (including e-prescriptions from our platform doctors).
• Medicine information (dosage, side effects, contraindications) displayed on product pages is compiled from standard references but may not be complete. Always read the package insert and consult your pharmacist or doctor.
• Self-medication based on online information can be dangerous. Please do not change dosage or stop medication without professional advice.
• We do not claim that any product (herbal or allopathic) cures specific diseases unless approved by regulatory authorities.

6. Lab Tests & Diagnostics

Diagnostic tests booked via Health Expert Online are processed through NABL / ISO accredited partner laboratories. However:

• Test results should be interpreted only by a qualified doctor. Abnormal values may require clinical correlation and further investigation.
• Home sample collection is performed by trained phlebotomists, but pre-analytical errors (like improper fasting or specimen handling) cannot be entirely eliminated.
• We do not provide a final diagnosis based on lab reports alone — always consult a physician.

7. Third-Party Links & Content

Our website may contain links to external websites, research papers, or health resources. Health Expert Online is not responsible for the accuracy, relevance, or completeness of third-party content. Inclusion of any link does not imply endorsement.

8. Liability Limitation

To the maximum extent permitted under Indian law, Health Expert Online, its parent entity Sri Mrityunjayan Seva Foundation, BN Group, directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Use or inability to use the platform, telemedicine services, or AI features.
• Reliance on any information provided through the website, doctors, or AI.
• Any adverse effects, allergic reactions, or complications resulting from medications, Ayurvedic herbs, or treatments prescribed by independent practitioners.
• Data breach or unauthorized access despite reasonable security measures.

Our total aggregate liability for any claim related to our services shall not exceed the consultation fee paid by you in the three months preceding the event giving rise to the claim.

9. Your Responsibility

As a user, you agree that:

• You will provide accurate health information and disclose any known allergies, pregnancy, or existing conditions.
• You will follow the prescribed treatment plan under the supervision of a doctor and report any adverse events immediately.
• In case of doubt about any medical advice received through our platform, you will seek a second opinion from an independent physician.
• You will not use the platform for minors without parental/guardian consent and supervision.

10. Changes to This Disclaimer

We may update this Medical Disclaimer from time to time to reflect changes in legal requirements, platform features, or medical best practices. The latest version will always be available on this page with an updated "Last Revised" date. Continued use of Health Expert Online after modifications constitutes your acceptance of the revised disclaimer.

Acknowledgment
By accessing, registering, or using any service of Health Expert Online — including consultations, pharmacy orders, lab bookings, AI tools or content — you acknowledge that you have read, understood, and agreed to the terms of this Medical Disclaimer. If you do not agree, please refrain from using our platform.