Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit websites. They help websites remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

At Health Expert Online (operated by Sri Mrityunjayan Seva Foundation & BN Group), we use cookies to provide a secure, personalized, and seamless experience — especially for our hybrid healthcare services including teleconsultations, pharmacy orders, lab test bookings, and AI health assistant features.

2. Why We Use Cookies

We use cookies for various reasons to ensure our platform functions optimally and to enhance your healthcare journey:

• Strictly Necessary: These cookies are essential for you to navigate our website and use its core features, such as accessing secure patient dashboards, booking consultations, uploading prescriptions, or making payments. Without these cookies, services you have asked for cannot be provided.
• Performance & Analytics: We use analytics cookies (e.g., Google Analytics, internal tracking) to understand how visitors interact with our pages — which doctors are consulted most, lab test booking flows, usage of AI assistant, etc. This helps us improve speed, user experience, and content relevance.
• Functional Preferences: Cookies that remember your choices like language preference (English/Hindi/Kannada etc.), preferred doctor speciality, or saved addresses for medicine delivery, so you don't have to re-enter them each visit.
• Security & Anti-Fraud: We implement security cookies to detect malicious activity, prevent abuse, and protect sensitive patient information (especially during video consultations and payment transactions).
• Marketing & Personalisation: With your consent, we may use cookies to show relevant health tips, offers on lab tests, or reminders for follow-up consultations. We never sell your personal data to third parties.

3. Types of Cookies We Use

The table below explains the different categories of cookies deployed on Health Expert Online platform (website & mobile web).

Cookie Type	Purpose	Duration	Examples
Essential	Enable core platform features: login, session management, checkout, video call access.	Session / Persistent (up to 30 days)	session_id, auth_token, cart_pharmacy
Analytics / Performance	Collect anonymous usage data to improve site performance and user journey.	Persistent (up to 2 years)	_ga, _gid, heartbeat_ping
Functional	Remember user preferences like language, location for lab test home collection, saved doctors.	Up to 12 months	user_lang, preferred_city, saved_address
Security	Protect against CSRF, brute force, and ensure data integrity for medical records.	Session	csrf_token, secure_session
Marketing (Opt-in)	Serve relevant health campaigns, retargeting for incomplete consultations or pharmacy orders (only with user consent).	Up to 90 days	fbp, google_ads_id, referral

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages or help us operate our platform efficiently. These include payment gateways (Razorpay, PayU), video consultation SDKs (Zoom, Agora), Google Analytics, and social media plugins. Their cookie usage is governed by their respective privacy policies.

5. Your Consent & Control

When you first visit Health Expert Online, you will see a cookie banner allowing you to accept all, reject non-essential, or customize settings. You can also change your cookie preferences anytime by clicking the "Cookie Preferences" link in the footer, or by adjusting your browser settings.

6. Updates to this Cookie Policy

We may update this Cookie Policy from time to time. The "Last Updated" date at the top indicates when it was last revised. We encourage you to review this policy periodically.

7. Contact Us

Health Expert Online (Sri Mrityunjayan Seva Foundation)
S-012, Soudhamini Apartments, Udayapura, Bangalore – 560082
Email: privacy@healthexpertonline.com | Phone: +91 79080 76311

← Back to Homepage